Refund policy
We are committed to providing a transparent and fair return experience in compliance with U.S. consumer standards and Google Merchant Center policies. Please review the terms below.
Order Cancellation Before Shipment
You may cancel your order at any time before it has been processed and shipped. Regardless of the reason, we will provide a full refund of the total amount paid with no conditions or additional fees.
30-Day Return and Exchange Window
After receiving your home goods product, you may request a return or exchange within 30 days of delivery, provided that the item meets our return eligibility requirements.
Defective Products or Order Errors
If the product you receive is damaged (for example, cracked wooden components that affect normal use) or if we made an error with your order (such as sending the wrong model, color, or size), you may request a full or partial refund, or choose a replacement, depending on the situation.
Return and Exchange Requirements
Items must be new, unused, and free from signs of wear, stains, or damage.
We strongly recommend retaining the original packaging, as it helps protect the product during return shipping. If the original packaging is not available, you are responsible for ensuring the item is properly protected.
All accessories, user manuals, warranty cards, and related materials must be returned with the product.
Product tags must remain intact and must not be removed or damaged.
How to Request a Return or Exchange
Initial Request
By Email: Please contact us via email with your order number (required for identification) and a clear description of the reason for your request (e.g., dissatisfaction with design, mismatch with home decor, quality concerns). Providing detailed information will help us process your request more efficiently.
By Phone: You may also contact our customer service team by phone, and they will guide you through the process.
Verification Process
Our support and verification team will review your request submitted via email or phone. This review may include:
Confirming the order by cross-checking system records and payment information.
Verifying that the request falls within the eligible return period.
Assessing whether the product meets return eligibility criteria, including condition and reported defects.
Return Shipment (If Approved)
If your request is approved, we will notify you via email or phone and provide the return address. Please ensure the following:
Carefully package the product with protective materials to prevent damage during transit.
Include a return or exchange form with your order number, product details, and reason for the request.
Use a trackable shipping service to monitor the return status.
A return label may be included in your package. Please use this label when available. If the return label is missing or cannot be used, contact customer support for assistance.
Refund Inspection and Approval
Once the returned item is received, our team will inspect it to ensure it meets the return requirements. If approved, your refund will be processed.
Refund Method and Timing
Estimated Timeframe: Refunds are typically processed within 1–5 business days after approval.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase to ensure security and traceability.
Cost Policy
Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and keeping your receipt.
Company Error or Manufacturing Defect: If the return is due to our error or a product defect, we will cover all return shipping costs and provide a full refund or a free replacement. Any provided return label will cover applicable shipping fees under these conditions.
Customer Damage or Ineligible Returns: Returns or exchanges will not be accepted if the product has been damaged by the customer, lacks original packaging, or does not meet resale conditions.